Refund policy

SATISFACTION GUARANTEE: We are grateful for your support, and want you to be happy with your order. We value you as our customer and want you to be happy with the product that you receive from us. We guarantee that your tubers/bulbs will arrive to you in excellent condition as we go through multiple checks to ensure that we are supplying you with the best quality product.

Even though we take all the precautions to provide a quality product we ask that upon receipt of your order: please inspect your tubers/bulbs immediately and contact us via email at: thefarmhouseflowerfarm@gmail.com within a week of your order arriving if you have any concerns.

We are unable to offer refunds or replacements after the 7 days.

Please do not contact us via social media on Instagram or Facebook. Also please understand that we can NOT be held responsible for improper storage once you receive your tubers/bulbs, weather, growing conditions, pest damage, plant performance, failure to thrive or negligence. We are inspected and certified by the Washington State Department of Agriculture. 

SHIPPING ISSUES: Once your order has been shipped and you have received an email with tracking information, we cannot be held responsible for any mishandling, delays, or lost packages caused by USPS. All packages are insured, and if your package is lost, damaged, or stolen in transit, you will need to file a claim directly with USPS. We are unable to replace or refund orders affected by carrier-related issues, but we recommend reaching out to USPS promptly to initiate the claims process.

Order Cancellation Policy

We reserve the right to refuse, cancel, or refund any order at our sole discretion, at any time before the order has been fulfilled or shipped. This right may be exercised for any reason or no stated reason, including, but not limited to, inappropriate, disrespectful, or abusive communication; conduct we deem unreasonable; suspected fraudulent activity; or any other circumstances in which we choose not to proceed with a transaction.

We are not obligated to provide an explanation for refusing or cancelling an order. If payment has already been processed for an order we cancel, a refund will be issued to the original payment method. All cancellations and refunds are subject to applicable law.